10 Things Guests Might Hate About You

August 2, 2011 at 10:22 am 2 comments

BnB Edition have come up with the 10 pet hates of guests staying at a bed and breakfast – do you have any to add to the list?

  1. No toiletries – complimentary toiletries are one of the little luxuries of staying away from home, and many guests may not think to bring their own.
  2. Limited loo roll – this one’s simple – running out of loo roll at an inopportune moment will not be part of anyone’s ‘great stay’, so make sure your guests have plenty.
  3. Not enough milk for tea or coffee – skimping on anything will not make a good impression – ensure your guests have what they need to relax and feel at home.
  4. No bath mat or fresh towels – again, towels are something people expect to be provided, and not having a bath mat is just dangerous!
  5. No box of tissues in the room – a small detail but it makes a nice touch if your guests don’t have to blow their noses on loo roll!
  6. Reminders of the previous occupants – hairs are the most frequent and probably the least offensive reminder you could come across, but they’re still enough to put most people off!
  7. Rooms for four actually sleep three – that double sofa bed may technically  be able to sleep two, but are the things you want your customers to take away with them from their stay with you discomfort and disappointment?
  8. Over-advertising – this is pretty straightforward – if you don’t have it, don’t sell it. Don’t say your rooms are spacious if guests have to climb over the bed to get to the door. Say ‘cosy’.
  9. Stale breakfast – staying away from home should be a treat – good or bad, breakfast is one of the things guests will remember.
  10. Bad cereals – children don’t like cornflakes, so make sure they have plenty of choice in the mornings. If the kids are happy, the parents are happy.
What do you think of this list? Which of these pet hates is most annoying, or is there something else that bothers you even more?
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2 Comments Add your own

  • 1. bedandbreakfastworldblog  |  August 8, 2011 at 10:11 am

    From @EifelCountryInn on Twitter: We don’t do free toiletries as it’s bad for the environment. Otherwise, interesting list & YEAH we don’t do most of these

    Reply
  • 2. Chethana Ratwatte  |  October 5, 2011 at 3:05 am

    Great list as I’m planning my B&B….

    Reply

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