Turning the Tables on TripAdvisor

September 15, 2010 at 4:22 pm 5 comments

A new website which will allow accommodation providers to name and shame badly behaved guests is to be launched in the UK this week.

Thanks to online review sites like TripAdvisor, holidaymakers have been able to warn each other about dirty or badly run properties; now the properties will be able to review their guests.

Those who leave without paying, trash rooms, steal or make excessive noise when visiting a B&B or hotel may find themselves ‘blacklisted’ for up to four years.

According to travel news site TravelMole, around 10,000 small hotels, B&Bs and other properties are expected to sign up to the GuestScan network, which will allow them to check the blacklist for a guest’s name before accepting a booking.

Under the Data Protection Act, guests must be told their names have been added to the list, and will have the right to appeal.

Are you a B&B owner? Would you consider signing up to a service like GuestScan? Or as a guest, how would you feel about being blacklisted for your bad behaviour?

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This Week’s Top B&B: Garnish House in Cork, Ireland Introducing Belfast

5 Comments Add your own

  • 1. yvonne Barley  |  September 15, 2010 at 8:07 pm

    Would love a campers blacklist.
    Any intentions of having one?

    Reply
  • 3. Shellie Anne  |  September 16, 2010 at 1:41 pm

    Hm, let’s see problem guests and you black list them publicly, what would they now become, stalkers? Why would anyone risk their life and limb to do this?

    Very rarely does a B&B in the USA have any bad guests or damaging guests. we’re not hotels…

    Bad Attitudes can’t be blacklisted or we might have a list for that purpose! 🙂

    Reply
  • 4. Erika  |  September 16, 2010 at 2:08 pm

    I agree that we don’t get enough guests to use this very much,

    On the other hand, it would be beneficial for small B&Bs to be able to list those guests who threaten and follow through with blackmail when agree-to cancellation policies are enforced.

    The “my grandmother might die so I want to be able to cancel my three day holiday booking on the day of check in” guest. We politely told them they had to cancel that day to avoid any penalties, that we could not afford such a last minute cancellation

    When they then without every staying at the inn, go online and write bad reviews everywhere they can, it would be nice if there was a consequence for this behavior.

    Reply
  • 5. Heidi Reyes  |  September 20, 2010 at 9:34 am

    Great idea! Is there a similar website in the USA?

    Reply

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