Hotel Reviews: Who Can You Trust?

November 18, 2009 at 3:16 pm 2 comments

This article by Scott Mayerowitz for ABC News looks at the pros and cons of using customer reviews over travel guides, asking the question, whom should you trust for your travel advice? features thousands of B&B reviews from genuine guests, based on character, security, location, staff and cleanliness. Do you read hotel reviews or would you rather make up your own mind? Vote in our poll or leave us a comment below…

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2 Comments Add your own

  • 1. Rebecca  |  November 18, 2009 at 3:40 pm

    I like to read reviews because it’s cool to hear from people who’ve already stayed in the place. Gives you a real feel for what the place is actually going to be like when you get there. Granted, some of the comments I’ll take with a pinch of salt and at the end of the day, I’ll make up my own mind based on a few different factors, but other people’s reviews are a part of that for sure.

  • 2. Anonymous  |  November 20, 2009 at 12:37 pm

    Jenny said..I always read the reviews before choosing the place I am going to visit or booking an accommodation. It is a real useful tool, off course we should all be aware before making a decision about where to stay or what to see that any comment is based on a real personal experience and what it is good for someone maybe is not good for someone else. I do believe that regarding accommodation reviews the comments and the rating could be from the property point of view a strong marketing point while for the customer is a great assistance in his research. Also properties, through the comments, can find ways of improving their services and understand better their customers needs.


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